Frequently Asked Questions

The shipping fee is free in Tehran and other of Iran, the cost of sending the rug outside of Iran is the responsibility of the customer, which will be announced based on your weight and destination after choosing the rug.

After confirming the invoice, the rug will be delivered to you within 24 to 48 working hours (in Iran). If you request rug reproduction or rug customization, the time will be announced to you.

The sending time of the rug is done based on your desired time and it will be delivered to you with a maximum of one hour delay (in Tehran). In case of further delay in sending, you will be contacted. Delivery of rugs outside of Tehran is carried out with the coordination of the carrier, and if there is a change in the delivery time, you will be notified.

It is possible to sending to all all over world. In order to coordinate the shipment outside of Iran, make the necessary arrangements with the commercial department of VintageRags.

Yes, if your product has not been shipped, you can change the shipping time. To change, please call 09120269668.

Shipping and rug trying on in Tehran is free. You can choose your desired rug online and contact VintageRugs consultants to see the arrangement and coordination of the rug with your environment. The rugs will be sent to trying on less than 48 hours, and after the final approval and coordination with your space, the cost of the rug will be paid.

It is not possible to trying on rug in other cities. You can choose your rug online and contact VintageRugs consultants to see the arrangement and coordination of the rug with your environment. Sending rug to other cities is free and will be sent to you after placing an order and confirming it. You can check the rug with your decoration up to 48 hours from the time of delivery and if the rug does not match or is not suitable, you can return it.

Yes, you can specify the exact time and day to receive the rug in Tehran and other cities of Iran. For a better presentation and setting the delivery time, it is better to let us know the desired delivery time at least one day in advance.

Yes, it is possible to wash our vintage rugs. Vintage rugs should be washed with suitable rug cleaning or by reliable rug cleaners. Avoid any chemical substances in washing the rug.

Vintage rugs require less cleaning and care than traditional and silk rugs and absorb less dust and dirt. You can vacuum the vintage rugs every 2 weeks and wash them normally every 2-3 years.

Do not place the rugs in a wet place, and the rugs should not be exposed to direct sunlight for a long time. Vintage and Sultanabad rugs are highly resistant to the direct pressure of sofa and table legs, but it is better not to place rugs with more piles such as tufted, Ghashghaie and traditional rugs under heavy objects.

All modern and antique vintage, limited edition, Sultanabad, Ghashghaie and Gilmore rugs are handwoven. The tufting collection of rugs are similar to handwoven rugs, which are woven with natural fibers with modern designs by a robotic machine. The knot type of these rugs is similar to hand knotting, and all the stages of finishing process are done by hand.

All newly woven rugs, including Sultanabad, Ghashghaie and Glamour rugs, are woven with natural fibers and 100% vegetable dyes.

We do our best to show the true color of the rugs online, but depending on your screen, there is a possibility of a slight change. In order to better see the color of the rugs, photos from different angles and videos of the rugs have been prepared and you can view them on the site.

Only one piece of each vintage rug is produced, and it is possible to produce a pair with other dimensions that are not exactly the same as the same design, but it is possible to make a pair or other dimensions similar to the design and color of each rug. Unfortunately, due to the rarity of the rug and its special designs, it is not possible to produce the same limited edition rugs.

All Sultanabad rugs of the VintageRugs brand are produced with natural fibers and 100% natural colors. Vegetable colors is softer than chemical colors and remains stable in the long term with washing and surrounding light.

All VintageRugs brand rugs have a 10-year color and texture guarantee, and in case of any problem during this period, it will be repaired and corrected free of charge. In case of any discrepancy in the quality of color and texture with the description included in the warranty sheet and the website, you can return the rug and receive the amount without deduction. It is mandatory to provide invoice and warranty for providing warranty services.

Traditionally, wool spinning was done by hand, and in recent years, wool spinning machines have been invented to make this process easier and faster. The advantage of knitted wool in its high quality is the lack of fluffing of the wool and the lack of uniformity in the fibers after the spinning of the wool, which causes the color absorption and density to be different in different parts of the rug and this causes cloudiness in the rug. (Unfortunately, some manufacturers paint the rug after production by unevenly coloring different parts of the rug, which fades after being washed in a short period of time)

All antique vintage rug (vintageRugs Brand) are 30 to 50 years old and healthy rugs, and in a special process, their style becomes similar to those antique rugs that are over 100 years old. Limited Edition rugs are special and rare designs that cannot be produced with a similar design.

VintageRugs Sultanabad rugs are woven entirely with natural fibers and 100% natural dyes and have a certificate of birth and a 10-year warranty for color and texture. rugs are woven with Persian knots, which causes a high density of the texture (rug ridge) and increases the life of the rug. (Turkish knots and non-standard common knots can reduce the life and deform the rug after some time of use). Also, the design of the rugs is done specifically and according to the current trends, and mostly it is a combination of Iranian motifs with original Sultanabad designs.

Yes, all the prices are updated on the website, and placing an order and buying rug is calculated with the same price as the website. The prices are calculated based on the production time and are updated on the site in case of changes or promotions on the products.

After entering the site and choosing your desired rug, you can place your order by clicking on the "Order on WhatsApp" option. After logging in to WhatsApp and automatically sending the link and its photo, you can talk to our consultants to check the rug and coordinate it with your environment. After your review and approval, the invoice will be sent to you.

You can easily enter the rug page by searching the rug code (Product ID) on Google or VintageRugs website. You can also send us the rug code so that we can send you product photos and videos.

You can easily buy your rug online by checking with our experts. If the rug is not suitable for your space or if you are not satisfied with the quality of the rug, you can return the rug without deducting the money. The inspection and return time is up to 48 hours after delivery.